Frequently Asked Questions

Every piece is confirmed personally rather than through an automated checkout. Select any finish options on the product page, then use the enquiry button to send us your details — we'll reply, usually within one working day, to confirm specification and arrange payment.

Most pieces can be adapted — width, depth, internal layout and finish are often flexible. Use the “Customise This Design” section on the product page, or mention it in your enquiry, and we'll confirm what's possible for that specific piece.

Yes — the Shop is a small collection of ready-to-specify pieces. For a complete bespoke kitchen or room, please see our main collections or get in touch to discuss a full commission.

Where a product page states a price includes VAT, that figure is final for the unit shown. Any optional extras are priced individually alongside the base price.

We confirm payment arrangements personally by email once your specification is agreed — there is no card checkout on this website.

Deposit and payment terms are confirmed with you individually when your order is placed. This varies by piece, so please ask when you enquire.

Yes. Use the postcode checker on any product page, or make a delivery enquiry, and we'll confirm cost and timing for your location before you order.

We can arrange delivery to Europe, North America and further afield. International deliveries are quoted individually and may include overseas crating — please make an enquiry for a quotation.

Where a product page states installation is included, this applies to the standard delivery area. For other locations, installation and delivery are quoted together as part of your individual quotation.

Clean painted surfaces with a soft, lightly damp cloth and avoid household sprays or abrasive cleaners. Full care guidance for each piece is included in its product page.

Yes — grain, colour and veining in solid timber and natural stone vary naturally. This is part of the character of a handmade piece, not a fault.

Yes — please see our Trade & Specifiers page to register your interest.

Trade terms are discussed individually once we understand the scope of a project — please get in touch via the Trade page.